PathPlanner R4 Customers

First published: 29 January 2014
Last updated: 12 December 2016

 

What will happen to PathPlanner R4?

Further development of PathPlanner R4 will be discontinued, however Transoft’s Swedish office will continue to provide technical support via email and telephone for valid PathPlanner R4 Software Maintenance Agreement (SMA) subscriptions.

 

Further, Transoft Solutions will be offering customers with valid PathPlanner R4 SMA’s equivalent or better AutoTURN products in appreciation of their continued business support.

 

Will you still release SWEPATH, as announced in November 2013?

No, the intended successor to PathPlanner R4, SWEPATH, will not be released as previously announced. We apologize for any disappointment in this regard. We are certain that the offer to cross-upgrade to AutoTURN will be a positive experience.

 

We have a valid SMA, what will we receive instead of SWEPATH?

Instead of receiving SWEPATH, customers with a valid Software Maintenance Agreement (SMA) will be entitled to cross-upgrade to an equivalent AutoTURN license. No additional cross-upgrade costs will apply. A representative from Transoft Solutions will be in touch in the near future with further details including instructions on how to obtain their new AutoTURN licenses. Customers with a valid SMA will have until December 31, 2014 to cross-upgrade. Please contact infoaviation@transoftsolutions.com for further details.

 

I have pre-ordered a SWEPATH license, what will I receive instead?

Customers that have pre-ordered a SWEPATH license will be delivered the equivalent AutoTURN license, including Transoft Solutions’ Maintenance Assurance Program (MAP) for the period ordered. However, if this alternative is unacceptable, please contact infoaviation@transoftsolutions.com and we will call you to discuss possible options.


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